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FAQs

Does Herbcloud work on Mingvape Luxo?

Yes it does.After our testing, it works normally on mingvape Luxo, but JCVAP is not the manufacturer of mingvape and has not communicated with mingvape through any channels for testing. Our testing is only for individual devices and cannot guarantee that Herbcloud will work on all mingvape Luxo devices,JCVAP is not responsible for any issues arising from this.

Does Herbcloud works on Puffco Peak Pro?

No,it doesn’t.But some chambers can heat up normally,Although the connection of the chamber is same,but it will bring possible light issues when heating.If you insist on using it, we will not be responsible for any problems caused by it

Does Herbcloud Work on My Concentrate Pockety?

Yes,it does.Herbcloud uses the same battery base as the concentrate pockety.4 Click in a row with the power button to switch from dry herb and concentrate.

Does regular insert (Ruby,SiC,AlN) works on xxl chamber?

No,It doesn’t.XXL chamber is much taller than starndard chamber.So these inserts are too short to fit.

Why is my Pockety not fully charged all the time?

To ensure fast heating and long usage time of Pockety, we use two 18650 batteries in series. If the capacities of individual batteries are inconsistent, during the charging process, the battery with smaller capacity may reach full charge prematurely, while the one with larger capacity remains not fully charged. This can result in the entire battery pack not being fully charged. The industry’s best solution to this is using charging balancing. However, charging balancing also has some drawbacks. Due to the inability to achieve 100% consistency in materials and assembly processes of the two batteries, there may be slight capacity differences between them. These minor differences can only be balanced by weak voltage differences. The smaller the difference, the longer it takes. Sometimes it may take several weeks of continuous charging to eliminate these minor differences. In reality, these tiny differences do not affect the battery output and usage time. Therefore, you may notice that some Pockety devices keep charging continuously. Additionally, because our engineers initially did not realize that this could confuse users, we deeply apologize for this. We will try to avoid this issue in program as much as possible in subsequent batches. Now, as long as you ensure that the battery indicator shows full after unplugging Pockety from the power source, it means it’s fully charged.Depending on your charging adapter, this usually takes between 2.5 to 6 hours.

Furthermore, according to our tests, inferior charging adapters may cause Pockety to consistently not fully charge. Please make sure to use qualified charging adapters.

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